F.A.Q.

We want to make your online shopping at 08 DRESS CODE the most pleasant experience. But also the most easy one!
So we are here to answer your every question:

Yes, in order to proceed with your order you need to set up an account and become a registered member of 08 DRESS CODE. Once you set up an account you will be able to:

  • View the status of your order.
  • Manage your personal details including contact details and password.
  • Manage your address book including billing and shipping addresses. You can add as many addresses as you please into your address book and title them for future reference, i.e home, work etc. next time you make a purchase the system will automatically select your default addresses for billing and shipping so that you don’t need to re-enter them next time you shop with us.
  • View all your orders past and present including order details like the items ordered, the shipping address, payment method and order date.
  • Find the tracking number for your order to trace your delivery after its dispatch.
  • Subscribe to our Newsletter so as to receive our news, exclusive and private sales and follow product updates.
  • View your Wishlist and send it to the recipient of your choice.

 

To create an account with 08 DRESS CODE click “MY DRESS CODE” found on the right top corner of every page. Click “New Customer” and you will be required to fill in the necessary information to complete your registration. Once your registration is complete, you will receive an email from us confirming your registration. Alternatively, you can set up an account during the checkout process.

The first thing to do is check for any error messages appearing on your log in screen. The most common error is a misspelled email address or password. Click “Forgot your password? Click here” and we will send you your password to your email very shortly.

If you still have troubles entering your account, contact us and will be happy to assist you. For more information on the ways to get in touch with us press the tab Contact Us.

Your login is simply your email address. To retrieve your password, go to “MY DRESS CODE” at the top right of any page, click on: “Forgot your password? Click here” and we will send your password to your email address within a few minutes. 

Login to “MY DRESS CODE” located at the top right of every page, using your email address and password to gain access to your account. You can then go to “Account Information” to make any modifications you may require to your personal account details as well change your password. You may also manage your addresses in the Address Book including, altering or adding a new shipping or billing address or setting a default address for your next orders.

For security reasons you are advised to revise your password regularly. You can change your password at any time by login to your “MY DRESS CODE” account where you can have access to your personal details.

Yes, when you place an order the system automatically selects your default shipping and billing address for this order. You can then choose an alternative delivery address from the list of addresses already stored in your Address Book, by selecting it from the drop down menu. Alternatively, you can create a new shipping address by clicking on “Add New Address” to enter the new address details. You can also mark the new address as your default shipping address by clicking on the specific box in the address form so that it is automatically selected for your next orders. You can access your Address Book any time from your “MY DRESS CODE” account.

Once you have completed your registration with 08 DRESS CODE kindly note that we will use your contact details to inform you about special offers, updates concerning new products, promotions, private sales and other exclusivities. However, if you do not wish to receive this information simply click on the “Unsubscribe” link located at the bottom of each newsletter you have received. Otherwise, you can manage your newsletter subscriptions through log into your “MY DRESS CODE” account, located on the top right of every page and the go to the section “Newsletter Subscriptions”.

All personal details of your 08 DRESS CODE account are used exclusively within the framework of your transactions with 08 DRESS CODE. We will not provide any customer information to third parties other than those associated with serving our legitimate business purposes and reassures you that all information is kept private and confidential.

You have a right of access, modification, correction and suppression of the data at any time via your “MY DRESS CODE” account. To find more details please review our Privacy Policy.

F.A.Q.

We want to make your online shopping at 08 DRESS CODE the most pleasant experience. But also the most easy one!
So we are here to answer your every question:

We have designed the 08 DRESS CODE website to make the shopping experience as fun and simple to use as possible. Simply select the general category of your interest from the main menu on the left side of every page and then select the specific product category you are searching for, to see a list of the available products. You can further narrow your search by selecting a specific size, price or brand. Alternatively, you can select the “Designers” category from the main menu and look for the products of a specific designer. We also feature a search facility located at the bottom of each page, where you can simply type a designer, product or other keyword you are looking for and click the "search" button to see a list of products that match your criteria.

You can place your order at 08 DRESS CODE by Internet 24 hours a day, 7 days a week. You can even place an order by phone Monday to Friday from 10am to 5pm, except public holidays, as long as you are ready to share with us your personal details in order to be able to complete your order. The ordering process is quick and easy and is composed of the following stages:

  • Select the category of your interest from the menu found in the left hand side of every page.
  • Navigate through the various products and select the one you are interested. You will automatically enter the product page on which you can review the product’s full details, select the size you require and colour option, if available.
  • Click “Add to Basket” from the product page and your item will be automatically added to your shopping basket. Every time you add an item to your basket a dialog box will be open to validate the addition.
  • Validate your selection in the shopping basket by selecting the quantity you wish for each item, and make any changes like delete an item from the basket, change the size or add an item to your wishlist. Should you need to go back and review information about a product found in the shopping basket, you can do so by clicking on the specific item in your basket summary and you will be directed back to the product page.
  • Click on shipping calculator to instantly receive an estimate of the shipping cost based on your country and the available delivery options.
  • While in the shopping basket make sure you fill in any promotional code you have received from 08 DRESS CODE.
  • Click “Proceed to Checkout” to complete your order.
  • Identity yourself using your username and password to get instant view of your personal details registered with us. The system will automatically select your default shipping and billing address for this order. You can make any changes if necessary, including selecting a different shipping/billing address from the list of addresses in your Address Book or you can add a new address just for this specific order.
  • If you don’t have an account with us, you will be directed to the online registration form where you will have to fill in the necessary information to complete your inscription before you can proceed with your order.
  • Select the delivery method from the available options (if any) and decide upon the packaging you wish for the specific order. 
  • Continue to payment and select your preferred mode of payment from the various options given.
  • Review your order details. Any alterations with respect to this order can still be made, by going back to a previous stage of the order process. Click “Payment & Confirmation” to finalize your order.  
  • If the mode of payment is credit card, you will be redirected to a secure server to proceed with payment of your order, which will formalize the sales contract with 08 DRESS CODE in a firm and final manner.

After you place your order, you will receive an email confirming that your order has been received. It includes a summary of the order, the order number and date, the customer’s details, the item(s) description, quantity and price, the mode of payment and delivery and the shipping and billing address. This is your confirmation that we have received your order. Also, when your order is received a record of this order is created under your online account and can be followed up at any moment through log into your “MY DRESS CODE” account in the section “My Orders”. However, this does not mean that your order has been accepted by us. Once your credit card has been approved or your bank transfer has been verified with our bank, the shipping address has been verified, and the item has been located, your order will be accepted and then dispatched.

Your shopping basket is located at the right top side of every page. When you click on “My Basket”, you are immediately directed to the detailed summary of the items added your shopping basket.

To add an item to your basket, click on the product you wish to order and you will be directed to the product page where you will have to specify the size you require and colour option, if available. Then click “Add to Basket” from the product page and your item will be added automatically to your basket. Every time you add an item to your basket a dialog box will be open to validate the addition.

You can review your shopping basket any time by clicking on the “My Basket” link located at the right top side of every page. Click on any product found in your basket to go back to the product page.  

If you wish to delete an item form your basket simply select the item from the summary and click “Delete”.

Click “Proceed to Checkout” to complete your order or you may choose to continue your shopping on our site.

You can refer to our sizes guide by clicking on the size guide icon available at every product page. Be aware that some brands have a specific size guide, because they are sized differently from the standard grill.

08 DRESS CODE makes every effort to provide you with precise size information by including sizing guides and instructions for each specific brand.

However, if you are uncertain about the size you should choose or if you are between sizes and in order to avoid returning a wrong size back to us, our Stylists are available to answer any questions you may have giving you size advice for specific items.

For specific product or sizing requests click on the “Contact Our Stylist” icon located at every product page, where you can fill in your request for the specific product you are viewing.

That depends on the progress of your order. Please contact our Customer Service team to discuss your request, with your order number and the reference of your product(s) using the electronic contact form, email to info@08dresscode.com, or by telephone at (+30) 210 6256501 from Monday to Friday from 10am to 5pm.

Unfortunately, it is not possible to combine orders or add items to an existing order. Please contact us if you wish us to help you cancel your previous order and place a new one consisting of all the items you would like to order, based on the status of your order. 

Yes, you can have access to your order details and follow its status once you log into your “MY DRESS CODE” account under the “My Orders” section.

From “My Orders” you can see a listing of each and every order you have placed with 08 DRESS CODE including order number and date, order status, tracking number and a printable version of your order. If you click on the order number you wish, the detailed order will appear on your screen including the complete details of the order such as the items ordered, the delivery and billing address and the payment and shipping method. The order is available in a printable form in case you want to print it for your records. 

 

All items shown in our e-shop are in stock.

For products that are not actually in stock like for instance personalized items, their availability is clearly stated in the product page and at the shopping basket summary. Please kindly note that these delivery times are indicative and are based on suppliers’ provided information.

If a size is faded on the product page and cannot be selected, the item is in fact sold out in this size. Please be aware that even if the product is in your shopping bag it isn't reserved and can be bought by another customer while you are browsing.

If for any reason such as a technical error or supply delay, an ordered item is in fact out of stock or it takes longer to deliver than indicated when the order was placed, you will be notified immediately by email and you will then have the right to cancel your order or proceed with the order of another product close to your preferences.

We are pleased to inform you that all orders are handled by the 08 DRESS CODE as special gifts to offer to your family or someone else special to you.

All products are nicely wrapped and sent to you in cotton shopping bags, especially designed for 08 DRESS CODE, which we want to inspire you and keep them for your daily shopping trips!

Our high quality fabric bags offered to you as gifts are in acccordance with our identity as a store promoting green development and ethical purposes, paying attention to the quality of products and services offered.

Specifically, our fabric bags are labeled "Bags of Ethics" which means they are:

  • Bags with environmental benefits
  • Bags are manufactured in an ethical factory
  • Bags produced without carbon
  • In short, a guarantee for the environmental and ethical benefits.

Then, your order is packed in the courier's bag or box, depending on the size of the package, to ensure the as safe as possible transportation of your parcel.

Unfortunately, 08 DRESS CODE cannot offer its customers a gift-wrapping service for bulky or cumbersome objects. Gift-wrapping is offered for items such as clothing and accessories, small toys and small objects of decoration.

Yes, you can write your personal message to the recipient of a gift, which will be carefully transferred by us to a gift card designed by 08 DRESS CODE.

You just have to make sure to convey your message in the dialog box that appears on your screen during checkout, along with any other details you want to tell us and we will ensure that your message is carefully transferred to our gift card which will accompany your package.

However, if you feel you need to give us more information about the destination or the message you want to leave to the recipient of the package do not hesitate to contact us via e-mail at info@08dresscode.com or by phone Monday to Friday from 10 am to 5 pm, except public holidays at ( +30) 210 6228333.

If you have received a 08 DRESS CODE promotional code, you should indicate it on the shopping basket page in the “Promotional Code” zone. Don’t forget to click “Apply Coupon” to profit from the advantage of the code. Please bear in mind the following conditions with respect to promotional codes:

  • Promotional codes are valid only for a specific period of time as clearly mentioned for each promotional code.  
  • Promotional codes are usually valid on specific products or categories as specified on the on the promotional code you have received by 08 DRESS CODE.
  • A code is usable only once per person.
  • Promotional codes are not refundable.
  • The codes cannot be applied more than once at a time, unless otherwise specified.

All prices shown in our e-shop are final and are Tax Included.

 

F.A.Q.

We want to make your online shopping at 08 DRESS CODE the most pleasant experience. But also the most easy one!
So we are here to answer your every question:

When payment by credit card and the checkout process is successfully completed, you provide 08 DRESS CODE authorization for payment.

However, your credit card will not be charged until your order is prepared and ready for dispatch. You will receive an email confirming the dispatch of your order.

In the rare and unfortunate case that any of the items you have ordered are not available, you will be informed by email asking you how would you like us to proceed with your order.

As soon as we receive your approval to proceed with the rest of the order, we will charge you only for the value of the items in stock. Otherwise your order can be cancelled and you will not be charged at all.
 

08 DRESS CODE takes the security of the payments and the confidentiality of information that you give us very seriously.

The transaction is carried out via PIRAEUS BANK PAYCENTER platform, which alone receives the banking information provided on the site at the time of the payment and ensures the utmost security in all transactions.

PIRAEUS BANK is a pioneer in adopting new security standards to ensure the security of online payment transactions, such as as 3DSecure Protocol and Internet Authenticitation Services provided by MasterCard and Visa Internationally, including Verified By Visa & MasterCard SecureCode.

Moreover, PAYCENTER by PIRAEUS BANK utilizes sophisticated detection and fraud deterrence mechanisms in card payments, establishing the mandatory use of a highly protected mode of payment standard SSL 128 (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmittion over the Internet.  You can see that the transmission is encrypted by software from the padlock symbol, which appears in your navigator.

 

F.A.Q.

We want to make your online shopping at 08 DRESS CODE the most pleasant experience. But also the most easy one!
So we are here to answer your every question:

08 DRESS CODE delivers ANYWHERE IN THE WORLD!

Please bear in mind we do not deliver to PO BOXES

To find out our shipping terms and conditions, times and costs of delivery to a specific country, please refer to our Shipping Policy

Please bear in mind that specific items may not be shipped to specific countries. To find out more please contact our Customer Service team. You can contact us by email at info@08dresscode.com, our electronic Contact Form or by telephone at (+30) 210 6228333 Monday to Friday from 10 am to 5 pm except public holidays.

 

 

To ensure an impeccable service to its customers identical to a physical store, 08 DRESS CODE provides an express courier service for all orders with Greece and an option of a Standard or Express service for all orders within Europe and USA. A standard service is available for all other destinations in the Rest of The World. 

 

We do our utmost to treat and dispatch any order within 24 hours.

However, dispatch may sometimes take longer than 1-2 days as external factors may cause delays. Possible factors, which could lead to a delay in the dispatch of your order may include:

  • payment authorization and credit card checks,
  • verification of bank transfer in case of payment by bank trasfer,
  • mistaken delivery address,
  • customization of products,
  • location of delivery.

You are kindly requested to double check the accuracy of the information you provide to us including shipping address to avoid delays in the dispatch of your order.

As soon as your order is dispatched, you will receive an email that your order has been confirmed and dispatched.

You are kindly informed that dispatch times do not include Saturdays, Sundays and public holidays.

 

To estimate when your order will be received, transport days should be added to the order dispatch time.

You will receive an email that your order has been dispatched and from that point onwards you can take into account the transport times to estimate the delivery of your order.

To see the Delivery Times to your country, please click here.

08 DRESS CODE offers its customers a FREE SHIPPING SERVICE for all orders above €100 within Greece! for all orders above 200€ within the European Union and above 250€ for US and the Rest of the World!

However, bear in mind that EXCEPTIONS APPLY! Please refer to our Shipping Policy here

Free shipping is not available for bulky or cumbersome items and/or orders (exceeding 2kg). You will be notified by email if your order is not eligible to free shipping. 

If your order comprises of one or more products not immediately available and one or more products in stock, we will dispatch the order as soon as we receive the whole of the products which comprise your order. If you wish to receive the products immediately available more quickly, you are advised to isolate these articles in a separate order.

You can follow the status of your order at any time, by signing in to your “MY DRESS CODE” account under the section “My Orders”. Once your order is dispatched, its status will change from “Accepted” to “Dispatched”.

You will receive an email after the dispatch of your order with the tracking number and link. From that point onwards, you can use the tracking number to follow the status of your order with our transport providers by clicking the link or by entering their website.

In the event of absence at the time of delivery, the deliveryman will leave a transit note with the indication of his next passage. You can call the customer services on the telephone number indicated on the transit note to fix a new delivery date, which is more appropriate to you. 

Products are beautifully wrapped in tissue paper and then packed in a bag or box depending on its size in order to ensure the safety of your order during transit. 

Unfortunately, an order may only be shipped to one address. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

All prices listed in our site are VAT inclusive. For deliveries within the EU no additional duties or taxes will be applied. For non-EU deliveries additional duties or taxes may be asked to be paid for customs clearance. 08 DRESS CODE has no control over these charges. You are kindly requested to contact your local customs office.

Yes of course, you can visit us in our Showroom in Athens, in 31 Eleon Street - New Kifissia. We will be glab to meet you! 

Yes, all packages are insured from the time they live our premises, during their transit and until their delivery is confirmed by our currier provider.

The delivery is considered valid if it bears a signed proof of delivery on the delivery sheet of the transporter to the address you have indicated. If the recipient is a different person as in the case of a gift delivery, then this person's signature is deemed proof of receipt.

Following the proven delivery of your package, the responsibility is transfered to you. For this reason, you are advised to check the package for any outside damages before signing the receipt.

In the rare and unfortunate event that a package does not ever reach you, we will deal directly with the situation and we will investigate the whereabouts of the parcel. In case the parcel is lost in transit, you'll get a full refund.

All packages will need to be signed for at the recipient's address for security reasons.

It is important to check that your package has not been damaged during transport before you accept to sign the delivery slip. This must be done in the presence of the deliveryman. If the packaging of your package and/or the item(s) is/are damaged, you must note the details of the damage on the transporter’s delivery slip. You can also refuse the delivery. The Delivery Slip will be an important document in case of compensation requests (refunds, exchanges).

Additionally, you are kindly requested to inform us of any anomaly within two days in order to investigate the issue further. We are afraid that in the case where such elements are not noted on the delivery slip, no complaint related to the state of the parcel can be accepted a posteriori by us since your signature on the delivery slip declares the good condition of the delivery.

If you feel that the delivery address you have provided us is wrong or if you need to change it please contact us as soon as possible to avoid any delays in the delivery of your package. Please note that changes in delivery address may affect the delivery time or lead to lost packages.

Of course you can send a gift package directly to its recipient including a maternity home or a to special venue.

All you have to do is to make sure you enter the recipient’s name and address at the delivery address during checkout and select the Gift Option at the Packaging Step. We will do the rest and send the gift directly to its recipient at the address provided by you.

We would like to assure you that 08 DRESS CODE aims to offer the recipients of your gifts the most hassle-free experience identical to a physical store and the best customer service, treating with responsibility and seriousness all return claims.

For this reason we offer free return service to the recipients of your gifts and clear instructions for a return, which will accompany the package.

We are available to answer any questions about the products received, giving sizing help and offering stylistic combinations to match the products received.

F.A.Q.

You are not totally satisfied with your recent order?

You can send the product(s) back to us for an exchange or refund within 14 days from the receipt of your order!

08 DRESS CODE offers free returns within Greece only!

You can find answers regarding our Returns Policy and the applicable conditions in the following questions.

While we hope that you are happy with your order, we want to give you a hassle-free experience. If you are not fully satisfied with the products you received you have the option to return them.   

08 DRESS CODE offers free returns to its customers within Greece!

However, bear in mind that this offer is valid only once per order.

For all other shipments and returns from other destinations, the cost of returning the product is at your charge.

To proceed with a return, please follow the below easy steps:

  • Announce us your request for a return within 14 days from the proof of delivery via email at returns@08dresscode.comAlternatively you can call us at (+30)210 6256501 Monday to Friday from 10am to 5 pm, except public holidays.
  • Specify your order number, item(s) you wish to return and the way you want your return to be treated i.e whether you wish a refund or an exchange.You are kindly requested to specify to us the reason for the return in order to help us improve our procedures.
  • We will provide you with an RMA (Returns Merchandise Authorisation) number authorizing the return as well as with complete instructions on how to proceed with your return.
  • You have 14 days as from the receipt of your order to return the goods back to us. OUTLET sales are final and so they cannot be returned. 

For returns eligible for a free return service, contact the courier service provider in the contact details provided in the email you have received and arrange for a pick up at the time and place mutually convenient.

If delivery was made anywhere else in the world you will have to bear the cost of returning the item(s) to us.

We advise you to return the items back to us with registered delivery or insurance to guarantee, if necessary, the compensation for the products matching their real commercial value in the event of damage or loss of these goods during transit.

In all cases, you are highly recommended to preserve any proof of your return in the case of future need.

 

You are kindly requested to announce your intention to return a product back to us within 14 days as from the reception of the goods.

Once we have provided you with a return merchandise authorization (RMA) number you must return the item to us as soon as possible and within a maximum delay of 14 days.

 

As soon as we receive your return, we will send you another email confirming the reception of goods and their good condition. Based on your approval, we will proceed to an exchange or refund. Money refund is not provided for Sale and Outlet items. 

Please take note of the following conditions, which are in their entirety necessary in order to make a return.

  • Announce your intention to return a product back to us within 14 days as from the reception of the goods.
  • Receive an RMA number authorizing the return.
  • Send the products back to us within 14 days from the receipt of the goods.
  • Wrap the item(s) securely to ensure a safe transit. It is advised that you return them with registered tacking so as to be able to follow at all times. 
  • Make sure that the products are in the same condition and packaging in which they were delivered to you, with all identification tags and labels still attached.
  • Items should be unworn, undamaged, in a state of perfect cleanliness followed by their complete documents, wrappings and instructions.
  • OUTLET sales are final and cannot be returned nor refunded.  

We would like to inform you that any product which is damaged, incomplete, or whose original packing is deteriorated, cannot be neither refunded nor exchanged.

We strongly advise all customers to ensure garments meet their expectations upon delivery before removing any attached tags and before disposing of any original packaging.

 

SALE Items / OUTLET

 

Sale items can be returned based on the above mentioned conditions of a return. However, sale items can be exchanged ONLY with other sale items in the SALES Category and are NOT ALLOWED for a REFUND.

OUTLET sales are non refundable. 

Underwear and custom-made products are non-refundable/exchangeable items.

Swimwear

Returns items of swimwear will only be accepted if the hygiene strip is in place.

Shoes or boxed items

Shoes must also be returned unmarked and in their original shoe box. Please do not use the shoe box as protective packaging. To ensure you have the right size, customers can try shoes on, on a carpeted or soft surface, however, we will not accept shoes with any sign of wear and tear. Items presented in a branded box must be returned unmarked in their original, undamaged packaging as this is considered part of the product. Please note that items returned without their box or in a damaged box will not be accepted.

Jewelry

Jewelry items for piercings must not be tried on before return.


 

Unfortunate not. You have the option of either cancelling your order for a refund or an exchange for another size or different item(s). 

If you would like to cancel your order before having received it we kindly request you to contact us by email at returns@08dresscode.com, electronic contact form or telephone at (+30) 210 6228333 as soon as possible in order to proceed to the cancelation of your order before its dispatch.

Upon receipt of your message, a confirmation email will be sent to you confirming the cancellation of your order. We put any effort to respond within a few hours but unless you receive a response that your order is cancelled your order may still be dispatched as part of the order preparation process. 

Please note that it is not possible to cancel an order once the parcel has left our warehouse and is in transit, the parcel will be delivered to you. After you receive it you have to file for a return. 

In case where you consider that the product you received is damaged or defective, you are kindly required to inform us within two days via email at returns@08dresscode.com, electronic contact form or telephone. The process for the Returns described above has to be followed in order for your return to be accepted.

Upon reception of the return, the returned product will be fully examined and you will be informed of your right to a replacement or refund (if any) via e-mail. Any items deemed to subject to fair wear and tear will not be accepted as faulty.

We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Where possible item(s) will be replaced for the same product, in the same size and colour, subject to availability. Any refund will be made to the means of payment originally used for the payment of the order.

Of course you can ask for an exchange as long as our Return Policy conditions are met. You can access our Returns Policy here.

OUTLET PRODUCTS CANNOT BE EXCHANGED OR RETURNED. 

Make sure that the products you wish to return for an exchange are unworn, undamaged, in their original condition and packaging as received and with their original labels attached on!

Don’t forget to inform us while announcing your return about the items you wish to exchange for. Please take into account that all exchanges are subject to stock availability. To ensure that your exchange will be available, please clearly specify the product number, description and the size of the item(s) you would like to receive in exchange of the ones you will return, and we will put them on hold for you for a maximum of 10 days. If we have not received your return within 10 days from the issuance of the RMA number, the items will be put back on the site for sale.

Items can only be dispatched after the returned goods have been received to our premises. You will receive an email from us confirming the receipt of your return and their good condition. After that we will proceed with the dispatch of your exchange order. 

Please note that if the goods you want to receive in exchange are of higher value you will have to pay the price difference before we can send you the new items. In this case we will refund you the amount of the returned goods and will charge you with the price of the new items.  

Return of SALE Items / OUTLET items

Sale items can be returned based on our Returns policy and can be exchanged only with other SALE items as listed in our SALES category. Outlet sales are final sales and therefore cannot be exchanged or returned.   

 

You have the option to ask for a refund of the returned items as long as the aforementioned Returns Policy conditions are met.

OUTLET and SALE goods cannot be refunded. 

However, we would like to inform our customers that a refund is offered on the cost of the goods ordered excluding any shipping cost or extra charges including packaging or Cash on Delivery.

As soon as we receive your return, we will send you an email confirming the reception of goods and their good condition. Based on your approval, we will proceed to the refund.

Your refund will be credited to the original form of payment.  

In case of payments by credit card, refund will be credited to the original purchaser’s credit card through PIRAEUS BANK.

In the case of Cash on Delivery you will have to provide us with a bank account where you wish the fund to be returned.

In the case of payment by bank transfer, funds will be deposited to the bank account used to make the payment.

As a general rule, refunds will be made to you within 30 working days of the cancellation date of the order (for items not shipped) or from when the returned item(s) are received in our premises. However, 08 DRESS CODE would like to reassure customers that reasonable efforts will be made to complete the refund within 10 working days from the reception of goods at our premises.

All returns must be addressed to:

08 DRESS CODE

31 Eleon Street

14564, New Kifissia

Athens, 

Greece

tel: 00302106228333

If you have received an item(s) as a gift you can exchange it for another item(s) of the same value or more. Please bear in mind that OUTLET goods cannot be returned or exchanged.

Within Athens items can re returned to the 08 Dress Code Showroom. You can find us at 31 Eleon Street, New Kifissia (2st floor). Please call us at 2106228333 to arrange your visit. Otherwise you can send it to us by courier. We would love to meet you!

For customers outside of Athens, please send us an email at returns@08dresscode.com or info@08dresscode.com or call us at 0030-2106228333, to help you.   

Items delivered as gifts cannot be returned for a refund.

For gift returns the same procedure has to be followed and the same deadlines are applicable as described in the Returns Policy.

F.A.Q.

We want to make your online shopping at 08 DRESS CODE the most pleasant experience. But also the most easy one!
So we are here to answer your every question:

If you wish to contact our customer advisers, we are fully at your disposal.

You can reach as by email at info@08dresscode.gr or by filling in the “Contact Us” form located at the bottom right menu in every page under Contact Us.

We will do our best to respond to any request within 24 hours via email. Otherwise you are mostly welcome to contact us by phone at +3 (0) 6872051687 Monday to Friday from 10 am to 5 pm, except public holidays.

 

 

The Terms & Conditions are accessible directly from the menu located at the bottom of every page of the www.08dresscode.com site. By request, they can also be sent to you by email.

To quickly review the Terms & Conditions please press here

08 DRESS CODE assures you that all your personal information is kept private and confidential.

You may review our Privacy Policy in full detail by clicking here.

Unfortunately not.

You can share your ideas and suggestions by contacting us by email at: info@08dresscode.com.

We absolutely guarantee and without limitation the 100% authenticity of all brand products listed in our store. We are authorized distributors of entirely all the companies appearing in our online shop and buy our stock directly from them. 

 Yes we offer seasonal sales just like a physical store. But unlike any physical store, we can offer private offers, exclusive sales and other promotions for specific products or brands througout the year!

To learn first about special offers and promotions as well as other exclusivities available solely to our members, subscribe to our Newsletter in order not to miss all the exciting things happening in 08 DRESS CODE.
 
You can have access to items that are on offer on a continuous basis 245 days a year in the category "Outlet" located in the main menu and from every product category.
 
However, because of the exclusive nature of our products we can not guarantee that a product will still be available for purchase on sales periods.